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IVR - IVR, Robots and Teachers: The Future
IVR
July 05, 2012

IVR, Robots and Teachers: The Future



By Michelle Amodio, TMCnet Contributor

Watch any futuristic sci-fi flick since the 1980s and reality looks like the Stone Age in comparison. But while we may not have the hover boards featured in Back to the Future, or robotic hair stylists like in The Jetsons, we sure do have our fair share of amazing technology.


Mobile conferencing, smartphones with apps that do almost anything, GPS devices, IP phone systems and even interactive voice response units (IVR) – have all influenced the way we do things around here.

Speaking of IVR, a computer can hold a tad more information than our own heads, so IVR systems are rather preferable to any business, according to Plum Voice.

The last decade has seen a lot of jumps in technology and IVR and how it plays an integral role in how a company handles its communications with customers and clients.

IVR, as with any technology, just plain works better.

With how long we’ve come in the last 10 years, where can we expect to be in the next decade?

As far as IVR goes, the last decade proved that speech recognition is not only more common; it’s less expensive to deploy than it once was. With the migration to speech applications, many companies rely on IVR to extend their hours to a 24/7 operation.

Plum Voice recognizes the evolution of technology and compared it to recent news from Discovery that discusses the development of robots as teachers.

Bilge Mutlu and Dan Szafir at the University of Wisconsin-Madison invented a Wakamaru humanoid, a robot that monitors students’ attention levels and copycats the teaching techniques of a human teacher to keep students online, awake and attentive. It also seeks to improve how much information a student retains in lectures, akin to one-on-one, heart-to-heart tutorial sessions.

Robots as teachers can be a costly invention to sustain learning and rely on EEG sensors instead of actual human interaction.

As Plum Voice notes, while technology informs our immediate practices and educates us for the long-term, can scientists build a better teacher that is far superior to its human counterpart?

Not in the same way companies like Plum can better develop systems, like IVR systems, for company use. While both rely heavily on technology, not all technology is built the same.


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Edited by Braden Becker










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