SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




IVR - Telecoms World Shows Off New Auto Attendant System
IVR
July 30, 2012

Telecoms World Shows Off New Auto Attendant System



By Steve Anderson, Contributing TMCnet Writer

While there are plenty of people out there who hate "talking to machines" as they put it, and would rather speak to a real person, the role of the auto attendant IVR – Interactive Voice Response – system cannot be understated.


To that end, Telecoms World, the U.K.'s biggest supplier of so-called 08 and 03 numbers, has unveiled a new auto attendant system that should prove very valuable to businesses of all sorts, especially those that deal with large numbers of incoming calls.

Telecoms World's IVR auto attendant system allows for each different business to set up the system according to its various needs, providing an initial welcome message that reflects the brand, and at the same time, provides a series of options in terms of routing calls, according to need or department. This ensures that not only do customers not have to face down busy signals, but they get their call answered, along with an expression of gratitude from the company itself that the customer called in the first place.

What's really important about an IVR auto attendant system, though, is how the system can improve on overall customer service efficiency. With an auto attendant, customers get their call routed to the best possible person to handle that call. Those calling about billing don't have to talk to the sales department, for example, or those interested in buying something won't have to go through tech support to get there.

An IVR auto attendant gives customers the best chance to get their specific needs addressed by those parts of the company that are best placed to address those needs.

The need for new equipment and training in an IVR auto attendant system is minimal – in many cases, most employees don't come in contact with the system itself, so much as they come into contact with the processed results of that system. For those businesses that run on statistical analysis, using a Telecoms World IVR auto attendant along with an 08 or 03 number from Telecoms World allows for the use of a statistical tool online that lets users track calls by a variety of metrics.

So as customers do indeed prefer talking to a person, smart companies will consider the ability to drop out of an IVR auto attendant to be connected with the first available representative. Most customers do like the ability to be routed to the person best able to solve their problems. That's where the real advantage of IVR auto attendant systems can be found, and that's why there are a growing number of businesses at least considering their use.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker


More IVR Feature Articles








Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy