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IVR - Send Word Now Rolls-Out Fully Integrated IVR Designer for Mass Notification Industry
August 03, 2012

Send Word Now Rolls-Out Fully Integrated IVR Designer for Mass Notification Industry

By Jayashree Adkoli, TMCnet Contributor

A Frost & Sullivan (News - Alert) research report titled “North American Mass Notification System Services Market” had indicated that the North American mass notification system services market is growing and is expected to grow at a compound annual growth rate (CAGR) of 16.9 percent for the period from 2008 to 2013.

This growth is due to the utilization of a number of advanced technologies, such as Internet, IP-network, text messaging services, integrated Interactive Voice Response (IVR) service and more, which in turn provide reliable, quick and efficient communication.

Send Word Now, a provider of emergency notification and incident management services, is now offering the mass notification industry's first fully integrated, next-generation IVR Designer that improves mass communication.

According to Send Word Now, the new fully integrated IVR Designer is a dynamic and easy-to-use toolkit built for creating inbound voice applications that can quickly and easily be deployed within an existing infrastructure. This dynamic tool facilitates customers to create custom, self-service applications for its employees and consumers.

Offering a new way to control the interaction with employees and customers through voice and messaging services, the new IVR Designer can be used for all areas of operation in a variety of ways such as emergency notification, office closing announcements, customer survey feedback, and many more.

Deigned in direct collaboration with key customers and stakeholders, Send Word Now's new IVR Designer tool allows customers to completely customize call flow and user experience.

Tony Schmitz, president and CEO of Send Word Now, said in a statement, "We are proud to offer our customers this exciting new way to control how they interact with their employees and customers through dynamic voice and messaging services."

Schmitz added, "Send Word Now's IVR Designer provides a highly customizable, flexible and simple framework for creating custom inbound business applications. And, like all of our other services, the tool is fully-integrated within our core alerting platform and available domestically and internationally."

Jason Jackson, director of emergency management at Walmart, said in a statement, "We are very pleased to have the Send Word Notification Service included in our arsenal of emergency management tools. We believe these tools are necessary to generate warnings to our 3,800 stores on local weather conditions. A quicker notification time allows maximum time for proper preparations, which minimizes life safety concerns and mitigates impact to our bottom line."

As a provider of on-demand alerting and incident management services for both routine and emergency communication, Send Word Now offers mass notification system - Alert Tracer – which provides a full audit trail of messages sent and received for after-action reporting and follow-up.

The Alert Tracer mass notification system is designed to reach anyone, anywhere, anytime, with any device over any type of connection. It is capable of transmitting hundreds of thousands of voice and text messages in minutes.

Send Word Now’s easy-to-use, web-based emergency notification service is currently used by entities such as government agencies, municipalities, universities, not-for-profit organizations and businesses.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Brooke Neuman

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