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IVR - C3 Unveils Latest Update to its Fusion IVR Software
August 10, 2012

C3 Unveils Latest Update to its Fusion IVR Software

By Monica Gleberman, Contributing Writer

C3 (News - Alert) has released Fusion IVR 1.4.0, the latest release of its intuitive call-handling platform. Fusion IVR lets users develop and deploy interactive voice response services.

Included in the newest update is a debugging application that functions entirely over the Internet through a user-friendly interface.

Fusion IVR offers users the ability to operate from anywhere, create comprehensive node types that allow call flows to be defined quickly, lower operational costs, reuse elements from other services, and develop and deploy new services.

The intuitive interface helps users navigate through the software and make changes easily.

C3 designed Fusion for everyone regardless of his or her coding experience.  Sundial Telecom Owner, Shane Carter, agreed that it’s extremely easy to use: “New call services are often ‘of the moment’ so developing that service quickly is obviously extremely important to our clients,” said Shane. “In the three months we have been using Fusion, it has helped us cut development time by between 35 to 50 percent, dependent on the application, which we have been very impressed by.”

According to a recent statement, the new debug feature lets users open a “Debug Session” and simply call the number. “Fusion automatically shows an isolated view of that call and highlights each element of the script as it plays, with a snapshot of the associated coding. The user has the capability to control the debugging session, and is able to pause the script, jump to specific nodes in the call flow, or add in a call-break to stop the script of a certain point.”

In addition, users continue to have the ability to custom configure the software any way they desire and customize features including the call record manager. The manager was designed to help make returning a call even easier.

Once a user logs into the software, they will see a callback request button that will record users’ voice prompts over the phone – allowing for easy access and quick deployment.

Carter said as long as Fusion continues adding features and allowing for his company to customize them, he will continue to turn to Fusion for Sundail Telecom’s call handling. 

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Edited by Braden Becker

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