Interactive voice response (IVR) solutions provider Cyara is announcing a new version of its flagship solution, Cyara Solutions (News - Alert) Suite. The newest version 4.1 became available in early July and includes key performance, usability and reporting enhancements. Cyara offers next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications.
According to Cyara, customers of the suite frequently experience 50 to 90 percent savings in testing time and costs. With this latest release, customers can gain additional time and cost savings and control over their testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI (News - Alert).
“Cyara offers a highly collaborative approach to IVR and contact center testing that helps expedite implementation times and drive cost savings for enterprises that handle large volumes of customer interaction,” said Daniel Hong, lead analyst of customer experience and interaction at Ovum (News - Alert), in a statement announcing the new version.
“The performance and usability enhancements in this new release are excellent additions to Cyara’s solution suite and will resonate well with enterprises,” he said.
Improvements in the new version include step-by-step, real-time validation of test case creation, which can make it easier and faster to build test cases; support of dynamic, data-driven test cases, increasing testing automation and flexibility; unified reporting to help customers run individual test campaigns yet still consolidate them into an holistic, enterprise view; and 70 percent improvement in port density of Cyara’s call engine component, lowering hardware requirements and costs for premise customers.
“We’ve further enhanced, automated testing based on continuous customer feedback,” said Alok Kulkarni (News - Alert), CEO of Cyara. “Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. Cyara Solution Suite 4.1 reinforces our commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience,” says Kulkarni.
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Edited by Brooke Neuman