August 14, 2012
ChoiceView VISUAL IVR API Released by Radish Systems to Ease the Pain
Radish Systems (News - Alert) recently released the ChoiceView REST API for Visual IVR. This release is significant as it is the only solution that has the ability to currently turn out dated Interactive Voice Response (IVR) systems into next generation Visual IVRs that can operate with any network, phone, and just about all mobile devices.
In a statement, Richard Davis (News - Alert) CTO Radish Systems LLC, said “ChoiceView provides a new communication channel for IVRs, allowing visual menus and visual response as well as data and photo input. Our solution allows an existing IVR to become visually-enabled with a script change only. It doesn't affect the IVR's call processing or hardware, and mobile users simply call an IVR in the usual way to begin.”
Now it is extremely easy to implement Visual IVRs with ChoiceView. Users will no longer be slowed down by IVRs service optimization. ChoiceView-enabled Visual IVRs will enable businesses to go to the next level as it allows them to improve their overall customer experience thereby increasing the customer’s level of satisfaction.
Monica Tarr, SPS contact center consulting practice director, said “Radish Systems’ ChoiceView mobile platform and applications offer contact centers additional options to service their customers and provide innovative ways for clients to interact through live visual communications. Visual IVR provides a unique experience for smartphone users and maps caller behavior to business processes.”
By changing existing IVRs to Visual IVRs, companies will have a solution that is easy to manage, simple to operate, offers extremely fast self-service and gives the customer a much improved overall experience.
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Edited by Brooke Neuman