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IVR - IVR: New Voice Recognition System Boosts Productivity in Healthcare
October 05, 2012

IVR: New Voice Recognition System Boosts Productivity in Healthcare

By Michelle Amodio, TMCnet Contributor

The healthcare industry can certainly benefit from a myriad of technologies, and many offices do, in fact, employ new and more advanced systems to better boost their office processes. From IP systems that better safeguard faxes to voice recognition for medical transcription, technology has certainly awarded healthcare offices a boost when it comes to getting things done.

Scribe Healthcare Technologies has brought its voice recognition software to medical transcription businesses, hospitals and private practices all over to help ensure efficient medical transcription that not only has improved turnaround time, but has increased productivity by half.

According to a recent statement on Scribe’s latest offering, the Scribe/M*Modal engine is one that can get to know a physicians voice over time and, in turn, improve comprehension.

“The engine definitely has the ability to learn the dictator’s speech pattern,” Kevin Colburn, director of Operations for Chronicle Transcripts noted. “We’ve noticed that the drafts of the dictated reports start coming through in the dictator’s style of speaking.”

Voice recognition technology goes far beyond what people understand it to be. For healthcare, the technology is catered for all the nuances found in medical transcription, which are also found in IVR technologies; from coding to numbers and sequencing. It’s not all commands and inquiries like voice recognition found in consumer electronics. Scribe’s technology is formatted specifically for healthcare so that professionals in the industry can simply do their jobs better.

The benefits are plenty when it comes to voice recognition in healthcare. Hospitals and practices can expect to see a reduction in costs as technology boosts production. With turnaround times helping to faster deliver reports, there is less to worry about.

“Speech recognition has dramatically changed my workflow and relieved the pressure valve when doctors need reports 24/7,” said Catherine Bishoff, Owner of Maryland Transcription Services (MTS (News - Alert)). “Turn-around time is probably the greatest impact on my company. In the past, reports were delivered in 24 hours and now we can edit and return them in two to six hours.”

It's no question that voice recognition is helping drive physician adoption of the technology. In addition to savings, voice recognition functionality eliminates the need for extraneous services while providing added time and a boost to workforce productivity.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo

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