October 29, 2012
GL Introduces Testing Solutions for IVR
By Raju Shanbhag, TMCnet Contributor
IVR (Interactive Voice Response) systems rely on DTMF digits, or tones, as inputs from the users, which offers a menu for banking, hospitality, voice mail and other automated applications. The branching of the menu, however, can get complicated depending on the application, which calls for proper testing before installation. To help users with this, GL Communications (News - Alert) has introduced new testing solutions for IVR systems.
The new product allows for the simulation of IVR users and IVR system single-box portable solution and rackmount PC solution. According to the company, this feature offers higher density and complete automation, while also providing improved scripting and remote operation that consists of traffic generation and call control scripting.
According to the company, it is now possible to automate the IVR process by utilizing GL products with their associated scripting. Using a simple GUI setup or automate the whole process through scripts, GL's IVR test platforms can produce and identify user-defined digits, tones, and play/record voice files.
Recently, the company announced the availability of T1 E1 ATM BERT software. When compared to conventional BERT, ATM BERT is conducted at the ATM layer. Also, this can be conducted all the way across the virtual circuit to the far-end customer-premise site. Often, before reaching the first ATM edge switch, user traffic may be routed through several CO sites. Each of these additional routes adds to the potential for errors.
Looking to stay up-to-date on all of the latest IVR news and developments? Be sure to follow Plum Voice on Twitter (News - Alert) @PlumVoice.
Plum Voice offers IVR surveys, hosting, systems, hosted IVR applications and professional services for custom IVR development. To learn more about Plum Voice’s IVR offerings, visit www.plumvoice.com.
More IVR Feature Articles