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IVR - PSS Announces Successful Completion Of 10 Years As Leading IVR Solution Provider
October 29, 2012

PSS Announces Successful Completion Of 10 Years As Leading IVR Solution Provider

By Calvin Azuri, TMCnet Contributor

Product Support Solutions, Inc. (PSS) recently revealed that it has successfully completed 10 years within the multi-tenanted cloud based CTI (News - Alert) and IVR development and deployment industry. Even more, to support its robust growth rate, the company announced two new executives to its team; the publication of a new leadership briefing; a number of industry partnerships; and dedicated focus on driving international growth.

“It is well known that most cloud based service providers outsource IVR and CTI development which has been key to our growth. Private cloud which often looks like premise based totally managed service, is getting more focus by many enterprises as they look for ways that are more cost effective, less disruptive and provide fewer security concerns,” explained Glenn Hackemer, PSS executive VP, Global Sales in a statement.

“Managed services provide an operating cost, OPEX (News - Alert) model that includes client staff absorption and vendor management that allows for all operation, application development and monitoring. This flexibility provides enterprises choice as to which and how much of their technologies are business as usual services so they can more effectively focus on core and future technologies.”

The company also added two new executives to support and further drive the rapid growth it has been experiencing. Dan Eccher will join as the Executive Vice President of Global Professional Services while Stacey White has been appointed as CFO.  

In an effort to help its customers make informed and intelligent decisions about contact center solutions, the company has also published the latest in its series of thought leader briefings - "CTO Perspectives: Agent Desktop and Emotion Detection Software for Contact Centers" essentially analyzes two products; Coral which is a HTML 5-based agent desktop solution and Emotico which has been designed as a real time emotion detection software solution.

The rapid growth rate experienced by PSS can be attributed in part to its expanding relationship with Acme Packet (News - Alert), as well as deployment of SIP services and session border controllers.

In the last decade, PSS has focused on providing premium contact center solutions to Global-1000 companies. The company’s sales increased during each of the last three quarters within the UK and the AsiaPac region. This year, the company is focusing on driving business within EMEA and has announced successful new bookings in Saudi Arabia and Kuwait.

Edited by Allison Boccamazzo

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