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IVR - Once We've Gotten Our Fill of Touch Screen, it's On to Voice Recognition
IVR
December 03, 2012

Once We've Gotten Our Fill of Touch Screen, it's On to Voice Recognition



By Allison Boccamazzo, TMCnet Web Editor

If there’s ever been one telling fact of our generation and culture, it’s that what we have now is only temporary. Eventually, it will either be no more or it will become updated to embody the incredible technological advancements of the future.


Consider Apple’s brainchild, the iPhone (News - Alert), which has managed to make each successive generation bigger and better than the last. For example, the original iPhone, which was released in June of 2007, could only hold a maximum of 2,000 songs, while this year’s iPhone 5 64GB can hold an incredible 16,000.

Following this all-too familiar format, many think a once ground-breaking feature of the original iPhone – its touch screen abilities – will soon fade in the distant glimmer of something better, brighter and newer – namely, voice recognition technology.

The kind of technology found in interactive voice response (IVR) systems for such things as the call center is now thought to be going public, where Forbes suggests it could begin with searching on smartphones and Web browsing.

Sound familiar? Oh that’s right, we’ve already begun doing that with such things as Apple’s (News - Alert) trusty, intelligent voice assistant, Siri, who listens to and processes your verbalized searches. Siri spurred an incredible amount of fame and popularity among users, and it’s even being worked into vehicles to make true smart cars (no affiliation with the miniature electric cars you see chugging along the highway).

According to Louis Bedigian, author of the article, “It is not a new idea, but it is a necessary step in creating a system that recognizes voice with the degree of reliability that people have come to expect from traditional typing.”

The only thing is that many still wonder if a full integration of voice-enabled technology could bring about more trouble than the idea of it is worth. “Many would argue that accuracy still needs much improvement, and should not be relied upon for the foreseeable future, but it is paramount if the tech industry intends for voice recognition to be the next popular trend in computing,” Bedigian continues, suggesting that while it could be great for busy executives who could more easily perform tasks from producing memos to sending e-mails, there needs to be a true long-term innovation in the form of software applications to make it feasible.

Of course, only the future will tell!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Jamie Epstein










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