January 02, 2013
Bell Lawyers Select BigHand Speech Recognition, Dictation App
Bell Lawyers, a major law firm in Western Sydney, has chosen BigHand Voice Productivity technology. The most up-to-date technology from BigHand is responsible for the considerable boost in document output at Bell Lawyers.
Previously, Bell Lawyers was using standalone dictation equipment. The firm is now able to use speech recognition and mobile dictation by switching over to BigHand’s advanced platform. The firm is therefore able to save time and develop documents in a short period of time for their customers.
In a statement, Michelle Camilleri, Client Service Manager, Bell Lawyers said, “We wanted to identify new technologies to help the firm deliver a more efficient service to our growing client base. We chose BigHand as they came highly regarded by the majority of the top firms in Australia, and presented us with a scalable solution and competitive pricing model. Also as a growing mid-sized firm we require around the clock support which BigHand can offer direct without using any third parties.”
According to Michelle, the staff is very happy using BigHand technology. A rapidly adoptable offering from BigHand offers user-friendly interface, straightforward training and augmented functionality to the staff. The benefits of the technology, especially speech recognition, have been lauded even by lawyers who were not keen to shift to the latest technology. Document output has been augmented by 50 percent using BigHand's speech recognition. Apart from saving time due to the increased document yield, the staff can get additional work done in considerably less time.
Andrew Bell, Managing Partner, Bell Lawyers said, “Having the ability to dictate on-the-go has revolutionized the way myself and the other staff work remotely. Without the BigHand smartphone app, it would have been very difficult and time consuming to get work turned around on my recent trip to Europe. Instead BigHand enabled me to instantly send dictations into the workflow so work was turned around in a matter of hours rather than waiting weeks until my return. Overall we are extremely pleased with BigHand and the support we have received from the BigHand staff. Roll-out was fast and easy and training was simple with many of the administrational staff easily teaching others how to use the system.”
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Edited by Brooke Neuman