A lot has been going on in the interactive voice response (IVR) space. From new releases to the latest trends and insights, this is where you’ll find all of the most interesting IVR-related news of the week!

This week, cloud telephony startup KooKoo kicked off its multi-lingual IVR solution for enhanced customer experience, now supporting 10 new Indian languages. The company’s President expressed in an interview that this move is aimed at expanding the company’s client base as well as catering to high customer demands.

KooKoo President Chaitanya C continued, “Since quality of text to speech in Indian languages is not too great and since dates, numbers and currencies are the most common values played out to customers (other than names), our developers were looking for something better and easier to use and hence we built this.”

In other news, Sydney, Australia-based law firm, Bell Lawyers, revealed that it had chosen BigHand’s speech recognition services and dictation app to improve document output. Once the firm migrated away from its previous standalone dictation equipment and embraced BigHand’s advanced platform, it saw an immediate and notable difference in such things as time saved developing documents and more.

 “We wanted to identify new technologies to help the firm deliver a more efficient service to our growing client base,” explained Michelle Camilleri, client service manager at Bell Lawyers in a statement. “We chose BigHand as they came highly regarded by the majority of the top firms in Australia, and presented us with a scalable solution and competitive pricing model. Also as a growing mid-sized firm we require around the clock support which BigHand can offer direct without using any third parties.”

Wrapping up this week is news of how IVR is making waves with today’s physicians and medical industries. This week, a report gave insight into one example of how these two forces were combined, where Baptist Medical Center physician, Scott Sachatello, M.D., found quite an impressive difference once he started using IVR in his practice. To see exactly how, click here for the article in full.

That’s going to do it this week for the latest news in the IVR space. To see what’s new next week, be sure to check back in same time, same place – only here at TMCnet.

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