February 23, 2013
TMCnet's IVR Week in Review
The technology that allows a computer to interact with a person though the use of voice and DTMF tones is called, Interactive Voice Response (IVR). This technology has become a critical component of telecommunications as it allows customers to interact with a company’s host system via a telephone keypad or by speech recognition.
This week, IBM (News - Alert) released a “best practices” piece relaying to users that the best ways to develop software and not disappoint consumers are through efficient planning. IVR, PlumVoice, an automated telephony solution, responded to IBM’s comments, adding that many developers fall into a trap preventing them from completion.
PlumVoice said that almost all software development projects have a one in three percent chance of failing due to poor execution. Other projects might also be dropped due to budget constraints, missed deadlines, and/or missing functions.
To avoid failure, IBM recommends that users interested in developing software turn to a project management solution to help with potential pitfalls that prevent most companies from success.
Read more on IBM’s recommendations here.
CEVA (News - Alert) Inc., licensor of silicon intellectual property (SIP) platform solutions and DSP cores, also made headlines this week when it announced that it would be partnering with Sensory Inc. The two companies will work together to bring clients the latest in advanced voice recognition solutions.
So far the two companies have released two solutions: CEVA-TeakLite-4 DSP and Sensory’s TrulyHandsfree always-on activation technology. These solutions were designed to consume less than 60uW on the DSP when implemented in a 28nm process and take advantage of Sensory’s innovative Low Power Speech Detector technology.
“CEVA’s audio and voice platforms are recognized for their leadership role in the handset industry, and by partnering with them to bring our TrulyHandsfree technology to the CEVA-Teak-Lite-4 DSP, we are able to deliver a highly efficient and easy-to-integrate solution for CEVA’s braod customer base.”
Read the full story here.
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