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Customer service solutions provider KANA Software, Inc. has acquired Sword Ciboodle, which also plays in this space, for an undisclosed sum. This deal is just the latest combination that emphasizes the importance of multichannel customer service and the customer experience.

The Department of Veteran Affairs (VA) has awarded a five year $1.4 million contract to Working Knowledge CSP.

Enterprises are finding it more and more difficult to deliver effective customer service in an unpredictable world. The challenges companies face while enabling knowledge management solutions include providing custom service both effectively and efficiently.

None can deny that corruption is a fundamental threat to national security and way of life. A variety of agencies have been created in India to actively fight against it.

Consona Corporation has rebranded its previous CRM portfolio of products. The portfolio has now be rebranded under the actual brand names of the products, like Knova for the knowledge management offering, Onyx for the enterprise CRM offering, SupportSoft for the eService offering and Service Gateway for network management. The formal change of names has been recently declared by Consona even though the earlier product names were being used for quite some time.

The Department of Veteran Affairs has awarded a contract worth $1.4 million, which will run over five years, to the service disabled veteran owned small business, Working KnowledgeCSP. Working KnowledgeCSP will be responsible for the planning, development, and implementation of an Enterprise Knowledge Management, or KM Framework, which will be able to support the VA Acquisition Academy.

The Dubai School of Government (DSG), premiere teaching and research institution for effective public policy, recently released a report which evaluates knowledge management (KM) within Dubai's public sector. The DSG has shared three policy briefs on its report with the government entities which were a part of the survey.