As we round up the news in the Knowledge Management community this week, we should start by discussing important trends that are driving evolution in both knowledge management projects and practices.
According to TMCnet Contributing Editor Susan Campbell, mobility, cloud adoption and richer content needs will push product development in the coming years. For instance, Gartner (News - Alert) forecasts that three out of five workers utilizing knowledge management platforms will do so with mobile devices by 2015. Also, companies are turning to virtualization for its low equipment, licensing and integration costs.
With so much branding conversation driven by social media, blogs and customer interactions, knowledge management applications have to be capable of quickly uncovering real-time business-critical content. These requirements are causing companies to diversify their offerings as business needs evolve.
To recognize this kind of diversification, KMWorld announced this week that it had named SDL to be one of its “100 Companies That Matter in Knowledge Management.” Web Content Management from SDL allows companies to engage customers across multiple platforms, while Structured Content Technologies allows for rapid publication of technical materials that customers need.
Another company pushing virtualization forward in knowledge management is KANA Software, which deployed a new solution called KANA Express this week. Priced for mid-level businesses, KANA Express offers cloud-based multichannel Web customer service functionality targeted to businesses with 20 or fewer call center agents.
In the legal field this week, Lewis Silkin LLP selected TotalView for Legal for knowledge management in its London-based facilities. The search-based application can help attorneys with document management, billing and practice management, CRM, e-mail management and research.
Finally, Steelwedge was nominated by supply chain professionals for inclusion in Gartner’s Marketscope for Stage 3 Sales and Operations Planning, 2012. The cloud-based solution helps companies to develop market understanding as they create innovative and geographically based strategies for their supply chains.
That’s a wrap on the newest information from TMCnet’s Knowledge Management community. Stay tuned next week to watch knowledge management evolve.
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