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Safeharbor Knowledge Solutions, a specialist in knowledge base and forum software solutions, has announced a free, no commitment, 30-day trial of SmartSupport, its knowledge base and forums management software solution.

The company provides knowledge management SaaS (News - Alert) applications and solutions, along with a host of contact center services. These help clients to enhance their customer support delivery in technology, retail, banking, airline, communications and utility fields.

Wade Pfeiffer, CEO at Safeharbor Knowledge Solutions remarked, “Customers like the option of getting a ‘hands-on’ demonstration of products they are considering. The free trial allows them to try out all of the features of our knowledge base and forum software platform and experience its flexibility and ease of use first hand. The SmartSupport free trial makes the purchase decision easy.”

The trial offer will give access to all the features of SmartSupport, including custom templates, forms, alerts, forums, interactive troubleshooting guides, community management, reporting and article optimization tools.

Customers will benefit from a clear view of all the capabilities that the new solution has to offer before buying it. The service features numerous intuitive controls, and the advantages of a unified support platform. This will ensure ease of management and enable employees and customers to locate answers easily and accurately.

The SmartSupport platform can integrate seamlessly with any Web environment. Upon setup, new users will be able to include optimized knowledge base and community forums in their websites. The tools provided for internal and external knowledge management will enable companies to organize support content to enhance customer service rapidly, said officials.

The SmartTEST Article Optimizer will offer the tools administrators need to measure monthly knowledge base ROI. This delivers a quantitative foundation to augment the company’s support site capabilities.

Administrators can identify new opportunities for improving knowledge base performance as well, effectively boosting revenue.

In April 2012, Safeharbor Knowledge Solutions upgraded SmartSupport features. The upgrades made to the SmartSupport solution enhanced its ability to take queries, comprehend intent, and match it to high-value content. The upgrades were search engine updates, forum moderator updates, enhanced dashboards for administrators, simplified forms with workflows and ticketing integration, extended recording, and new alert functions.