The picture that Comcast (News - Alert) wants the consumer to envision is a little boy at his birthday party, blowing out the candles as grandma and grandpa watch via Skype. This is hardly a breakthrough in live chat services, but for this specific purpose, perhaps it doesn’t need to be. The idea behind Comcast’s XFINITY service with Skype (News - Alert), is to use the large big screen in the family room.
Comcast is not concerned with impressing businesses by offering a state-of-the-art video conferencing solution. They are targeting families with this service. Comcast is extending their usage-based payment services to include video conferencing in their ambitions to make Comcast a household name.
A reporter from Pioneer Express points out that Comcast’s XFINITY service for SKYPE is nothing short of a one-trick-pony show. The complete package comes equipped with a high definition camera that’s placed on top of the screen, an HDTV adaptor, and a remote that includes a full keyboard on one side. The kit admittedly does seem a bit primitive when compared to other evolving videoconference solutions, such as the one offered by Tely Labs.
Tely HD is Tely Labs more sophisticated vehicle for live chat, and they too have a contract with Skype. Their platform has a browser for TV based Web search, is compatible with Apple (News - Alert) AirPlay, and as far as remote access, just use your smartphone. The infrastructure of Tely HD’s webcam is akin to an Android smartphone, so that it can evolve whenever updates are available.
State-of-the-art technology is probably not at the epicenter of requirements for the average family that is making purchasing decisions. But that’s not the only reason why Comcast will probably succeed with XFINITY. Comcast will offer their Skype solution as part of a package deal. Comcast has already begun its move into the market with tiered payment service packages and data caps. This is yet another form of incentive for families to opt for XFINITY for live chat as opposed to purchasing an outside service. It's budget friendly.
Edited by Amanda Ciccatelli