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IceWarp Makes Messaging More Reliable to Hipercon Terminais

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August 22, 2012

IceWarp Makes Messaging More Reliable to Hipercon Terminais

By Meenakshi Shankar, TMCnet Contributor

IceWarp (News - Alert), the global messaging and collaborations solutions provider, is riding the software consumerization trend, making corporate messaging as reliable and easy to use as popular personal technology. Hundreds of organizations of all sizes and across numerous industries have successfully adopted its solutions.

Hipercon Terminais de Cargas, a transportation service provider in Brazil specializing in storage and global container shipping services, is one such company who moved to IceWarp’s powerful solution.

IceWarp revealed a new case study showing how Hipercon Terminais de Cargas Ltda is using its solution to power its messaging infrastructure.

Hipercon Terminais de Cargas Ltda was not quite satisfied with its current e-mail platform – Linux-based SendMail. The solution was slow, and the company needed robust archiving capabilities to keep up with its business needs.

“We need to keep corporate e-mail messages stored for a long time,” said Marcelo Araujo, IT supervisor at Hipercon Terminais de Cargas Ltda.

“A container leaves with the cargo and all the exportation process can take up to six months before it reaches destination,” he added.

As the result, users maintained huge inboxes, and the system became slower and more cumbersome every day. SendMail also had few automated functions and involved a lot of unnecessary support hours.

Because of this, Hipercon’s technology team started a review of alternative messaging solutions. At one point, the company considered keeping the open source solution and adding Microsoft (News - Alert) Exchange for additional functionalities. But this option was dismissed for complexity and overall high ownership costs.

With detailed research, Hipercon Terminais is said to have replaced its legacy solution with IceWarp, deploying the product’s core features: WebMail, Instant Messenger, FTP and GroupWare. The company also connected it with two 600 GB e-mail storage disks and a 1 TB archiving facility.

Each of the Hipercon’s departments was assigned public folders to organize all documents and e-mails.

“Our 200 end users have huge mailboxes, each holding 10-15 GB of e-mail messages. In case of failure, recovery was slow and complex,” Araujo added. “But IceWarp allowed us to use IMAP and the problem is over.”

Araujo also mentioned that creating the several hundred accounts in IceWarp was easy with the use of TOOL.exe, as the company did not need to import e-mails, and users downloaded all mail via POP in the previous system.

Hipercon realizes that in the future, it would have to invest into a storage area network solution or move everything to virtual environment, such as VMware.

IceWarp is strictly standards-based and is using Internet message access protocol (IMAP), one of the two most prevalent Internet standard protocols for e-mail retrieval, and that allows Hipercon Terminais de Cargas Ltda employees to use an array of smartphones to stay connected.

IceWarp has a tablet interface as well, enabling the company to equip its team with a host of tablet computers.

IceWarp Mail Server 10.4.3 delivers a highly integrated solution, including Mail Server with dual Anti-Spam & Anti-Virus protection and available add on options including the IceWarp GroupWare Server, Instant Messaging Server, Text Messaging Server, a unified WebClient interface, full mobile device synchronization and much more.

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Edited by Braden Becker

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