This week in the Live Chat space, there was a variety of news featuring innovative live chat and instant messaging products that are powerfully impacting the industry.
While many companies using live chat robots to provide virtual support to their customers, training these machines to provide accurate answers can be a challenge. To address that, Acobot has released a live chat bot that will shorten the time spent on training virtual helpers.
Robot training is done through the Artificial Intelligence Markup Language (AIML), an XML dialect created by Richard Wallace with the assistance of a free software community. Published under the GPL for anyone to use, AIML is one of the most popular AI chat languages used by professionals to train chat bots. Well-trained chat bots can recognize an array of questions and statements and enable better customer conversion rates. Until recently, training robots required knowledge of AIML or another programming language, but with free AIML resources, an average individual can only train the simplest of robots.
"Live chat robots are becoming features that every company wants," said Vic Duan, Acobot founder and CEO. "We understand that each company sells different products and has unique needs, so our new robot makes it easier for them to customize their dialogue without hiring a professional."
In other Live Chat news, Brosix, an enterprise instant messaging service, has launched Version 3.3 of Brosix Instant Messenger. Some of the latest improvements include multi-monitor support for screen-sharing and screenshot features making it easier for managers to share visual information with clients, colleagues, and employees.
With Brosix Instant Messenger, all they need is one click of a mouse to save the current screen and send it to a network. It captures the screen and allows them share it with clients and subordinates, making the visual communication process enjoyable and efficient for both parties.
“Many of our clients in the IT business are using two or more screens. Now, thanks to the new screenshot conference feature they can edit the screenshots from all the monitors before they send them to their colleagues," said Stefan Chekanov, Brosix CEO. “We strive to provide improved features and functionality after obtaining feedback from Brosix users.”
Lastly, Siemens has partnered with Nuance Communications (News - Alert) to bring the latter's Dragon Voicemail to Text product into the OpenScape Xpressions suite. This new feature allows enterprises to enable their workers to stay connected and responsive from practically anywhere.
Nuance's enterprise-optimized Dragon voicemail-to-text technology transcribes voicemail reliably, and delivers it to e-mail where it can be read from any device. Additionally, workers can also quickly determine the importance of a message rather than having to listen to each one in order.
"Offering key features such as voicemail, unified messaging, a sophisticated speech-enabled voice portal, intuitive multi-media messaging blending, and access from a variety of media and devices, OpenScape Xpressions was designed to make enterprise workers more productive and responsive from anywhere," Rick Puskar, senior vice president of Global Portfolio Management at Siemens Enterprise Communications (News - Alert) said. "With Dragon Voicemail to Text, our customers can easily read voicemail messages from their preferred email client, which saves time and improves productivity."
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.