Vornado, a company that distributes fans, air purifiers and whole room circulators, has always been dedicated to improving not only the quality of air around you, but also offer great customer service that goes along with the products they sell. It is expected that with its premium products, customers can expect premium support, and that is what Vornado aims to do with the help of the BoldChat live chat software.
Vornado aims to build a lot of knowledge into the consumer service department and in order to make that knowledge easy to access, it needs a service like BoldChat where customers can gain insight about the company’s products and services directly from the employees.
According to Sarah Curtis, supervisor, consumer services, Vornado, the use of BoldChat is twofold. She said, “We feel that we are reaching the customer in a different manner, we are helping them through a different manner and being able to assist them in an efficient way.”
BoldChat offers its live chat products that start from the free version all the way to the enterprise versions that offer industry’s best value. The BoldChat live chat software products all share a common infrastructure. This means that no matter where you start, you can upgrade seamlessly when more features are needed without having to learn a new interface, making it easy for agents to continue working without affecting their productivity.
Adrienne Bommarito, a consumer service representative at Vornado, said, “I like using BoldChat versus answering questions over the phone because it’s an easy way for us to reach out to the consumer and for the consumer to reach us. Live chat just speeds up the process and it’s so much easier than being on the phone with someone.”
BoldChat has been at the forefront in proactive chat for years with its intuitive chat solutions that cater for small, medium and large enterprises.
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Edited by Amanda Ciccatelli