BoldChat is a live Web chat tool that lets businesses add a chat box directly to their websites, connecting customers with agents with a single click. It’s very useful for customers and customer service alike, and has proven beneficial for many companies. In one case, Core3 Solutions and Quotegine found it to be an irreplaceable tool, providing benefits that have helped business and customer satisfaction.
One of the benefits from BoldChat is its data analytics, which tracks and stores customer information whether or not they start a chat. This allows it to keep track of returning and new customers, as well as what lead them to the site, and how much time spent on it. This information can then be used to discover customer trends, and how to better retain customers and make a sale. This is similar to Salesforce or Google (News - Alert) Analytics, but users who prefer either of those can integrate them with their software to gain further insights into their customers.
Furthermore, BoldChat is very responsive, so that agents can tell when a customer is talking to them and when one is idle. They receive instant notification when contacted, as well as when a customer is typing or has gone idle. Agents can put their time to good use, rather than wait around and see if a customer says anything.
On top of that, it’s completely customizable. The HTML-based windows can be designed with a color, text, and design that matches the website and the company’s image. Of course, it also comes with pre-designed chat buttons and windows for those who would prefer not spending the time on designs.
While BoldChat may take a little while to set up, its staff is there to help every step of the way, and even afterwards. It’s constantly improving based on customer responses and reviews, taking suggestions and responding appropriately.
These are just the benefits that Core3 and Quotegine have found from BoldChat, but there are many more success cases who have reported improved customer feedback, purchases, and satisfaction from implementing BoldChat. It has a free trial for interested parties, so those looking to better interact with their customers can give it a try.
Edited by Amanda Ciccatelli