Mosio has announced a new text messaging service for hotels and resorts to enable them to deliver better guest experiences and increase revenue.
Mosio's mobile messaging solutions for hotels is an interactive text messaging service that enables the hotel/resort staff to communicate efficiently with their guests on their mobile devices, and be attentive to their needs wherever they are, to gain competitive customer service advantages.
Officials at Mosio said they have introduced new interactive, mobile software that offers variety of service modules and custom solution that fits the hotels and resorts requirement. These modules offer management a variety of options to create a mobile tool best suited for their concept, staff and guests on the move.
Mosio’s service will eliminate long lines at the front desk with their mobile check-in and checkout service, and cut down on labor costs by allowing staff to communicate more effectively with their guests.
“By nature, hotel guests are busy and on-the-go, but enjoy quick access to their ‘home away from home’,” said Noel Chandler, Mosio’s CEO. “The quick, real-time functionality of text messaging makes it the perfect mobile channel for hotels and resorts to provide their guests with an efficient communication method they already use with friends, family and business associates.”
Hotel staff can access Mosio’s Web-based solution from any Internet connected computer or device. It is currently available in 16 countries, including the U.S., Canada, U.K. and Australia, and can often be implemented for a hotel/resort in just a few days.
Mosio recently introduced its multichannel patron support software for libraries, which builds on its already successful Web-based two-way text messaging software platform, Text a Librarian. The new helpdesk software is aimed at enabling libraries to increase work efficiency by using all-in-one chat, text messaging, e-mail and website support tab widgets via single Web-based dashboard.
Edited by Braden Becker