An important aspect of digital communications is messaging or live chat. Individuals and organizations need robust messaging solutions that can deliver e-mails, SMS texts and other types of reliable messaging channels.
Message Systems, a provider of solutions that enable users to access multichannel messaging capabilities to coordinate interactions between customers and service providers, has lately become a global leader in this sector.
The announcement of the company-wide build-out, doubling its global office space and expansion of the executive team, did not come as a surprise to many analysts. The new hires came after the headquarters in Columbia, Maryland was expanded along with locations in Seattle, San Francisco and Singapore – the result of strong global sales and strategic investments from LLR Partners in 2012 and partnerships with Symantec (News - Alert) , Return Path, mBlox and Commtouch.
“Driving closer relationships with customers is a top priority for every company focused on success, Message Systems is positioned to significantly expand our presence by working with partners and systems integrators to provide a comprehensive platform to the Global 2000 that drives customer intimacy, and allows these companies to take customer service and revenue generation to a whole new level,” said George Schlossnagle, president and CEO at Message Systems.
In other Live Chat news, Tango Telecom (News - Alert), a provider of policy and charging control and next-generation messaging solutions, has signed five new Tier 1 customers this year, bringing the total number of installations in over 30 countries to 62. The company's solutions provide features, performance, reliability, scalability and flexibility, so that operators can monetize the growing demand for mobile data while optimizing their use of network resources.
Located in Tier 1 mobile networks across the world, the deployments are an indication of Tango Telecom's commitment to the expansion of its global customer base. As a result of the deployments, the entire Tango Telecom product portfolio will be available to its new customers, including the iAX Dynamic Pricing Service and the advanced messaging solution.
“We deliver on our promises and this is reflected in our growing customer base and leadership position in the marketplace,” said Dr. Colm Ward, Tango Telecom CEO.
Lastly, Chatwing has introduced a blog chat widget for Livejournal bloggers that features social media sharing, unlimited shoutbox creation, unlimited moderator setup and full conversation control for admin. The new live chat app is capable of global communication in just seconds, bridging from many parts of the world to create global synergy through the Internet.
Officials said this new app allows Livejournal bloggers to add unlimited shout boxes and moderators. The direct link URL option is also available for private group chats, enabling users to create usernames and shortlinks, which they can later send to their friends and acquaintances.
Officials said the Chatwing’s application has been introduced in well-known blogging communities including Wordpress and Typepad.