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TMCnet's Live Chat Week in Review

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November 24, 2012

TMCnet's Live Chat Week in Review

By Monica Gleberman, Contributing Writer

Live chat software allows businesses to interact with website visitors in real time, improving visitor satisfaction and maximizing online sales. Many live chats are easy to install and highly customizable, letting consumers take advantage of chat invites, auto distribution, instant responses, printable chat logs and e-mail support.

As tech enthusiasts continue to push for that instant gratification, companies have realized the importance of implementing a genuine live chat tool to help with troubleshooting and consumer questions.

This week, Chatwing, launched a new widget to be used in conjunction with Twitter (News - Alert) to help make Twitter campaigns more effective. Madhubanti Rudra, a TMCnet contributor, reported on the announcement: “The latest chat widget from Chatwing enables Twitter entrepreneurs to chat with their customers from a press of a button. Chatwing said its latest application comes with a number of customizable options.”

Some of these options include customization of administrator privileges, a user-friendlier platform, and a more seamless integration with Twitter. “One can easily start using Chatwing’s free chat box by logging in with a Facebook (News - Alert) or Twitter account. By opting for the guest option, a user can select from Chatwing’s array of avatars and remain anonymous,” said Rudra.

The plan is to use this widget to reach out to a more targeted audience and reduce marketing expenses. The team plans on also releasing more applications to expand its online presence.

Read more about Chatwing’s plans here.

To get into the spirit of being connected 24/7, Mozilla’s (News - Alert) latest update of its Web browser, FireFox, will now include a Facebook Messenger, which will integrate Facebook’s notifications and messaging service right into the browser. If enabled, this feature will let users see their latest friend requests, chat online, see alerts and receive their private messages – all without ever being on

“Whenever the user receives new requests, messages, or notifications, the icons light up and show red alerts, just like it does on the website. On the left, users will see a button that looks like the Facebook logo. That button has the settings for the feature as well as a shortcut to their profiles,” reported TMCnet Contributor, Tabitha Naylor. “A chat sidebar is located directly below the icons that shows friend’s activity as it happens and below that, users will be able to see who’s online.”

Though Mozilla is not the first browser to begin integration between its features and social networking sites, it does prove that social networks have become something many cannot live without – even during a two-minute Google (News - Alert) search.

Read more about the new features here.

Lastly, a surprising new report shows that text messaging may be on the decline for the first time since its development. This new report comes from Technology consultant, Chetan Sharma’s (News - Alert) US Mobile Data Market Update. Chetan claims that the average number of monthly text messages dropped from 696 to 678 during the third quarter.

But as with everything, some have begun to question this report. “Americans might be texting less, but that doesn’t mean they’re staying off their phones while they’re driving,” said Richard P. Console Jr., a managing partner of Console & Hollawell P.C. who began looking at the correlation between text messages an accidents. Although messages might be down, the amount of accidents from distracted drivers continues to increase.

“With so many ways to send text-like messages on a smartphone, it’s impossible to look at the data and say usage is dropping. Distracted driving is still a massive, dangerous problem in New Jersey and the country as a whole.”

Read the full story here.

Visit to read up on all the latest Live Chat news. 

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