Lync Migration Featured Article
July 02, 2013
NetSocket's Cloud Experience Manager Now Works with Microsoft Lync Server
By Miguel Leiva-Gomez
NetSocket, a creator of network service assurance software for unified communications, just announced that its Cloud Experience Manager (CEM) now has compatibility with Microsoft (News - Alert) Lync Server 2010 and 2013. Even more, it also has explicit compatibility with Lync's Network Diagnostics API. This makes NetSocket the only company with a network service assurance solution that has complete integration capabilities with the Microsoft Lync Network Diagnostics API, allowing CEM to create a holistically-integrated unified communications experience through Lync.
Microsoft Lync is designed to make a user experience in which people can connect from every location at any time, making them more productive and mobile. However, if Lync is experiencing problems within the network backbone, UC administrators need to act quickly to correct the issues. Otherwise, productivity takes a massive hit. NetSocket's CEM makes this much easier by providing a bird's-eye view of the network and reducing the total cost of ownership (TCO) within a company.
John White, NetSocket's president and CEO, said, “NetSocket's collaboration with Microsoft to deeply integrate our CEM solution with the Lync Network Diagnostics API ensures Lync users can quickly anticipate, isolate and remediate underlying network issues affecting their unified communications experience. NetSocket's Lync qualification means that Lync users can rest assured they have the most optimized UC service assurance solution available for Lync.”
Because of its strong integration with Microsoft Lync Network Diagnostics, CEM can use certain callbacks into the system to look for root causes, identify a problem, and resolve it with just a few clicks. This virtually eliminates the need for any probing that would otherwise cost companies significantly.
Jon Morrow, senior program manager for the Lync project at Microsoft, said, “The Lync Network Diagnostics API provides a platform for partners to extend service monitoring. Having met the requirements to be a qualified Lync 2013 application, NetSocket's CEM provides customers a solution for experience monitoring with the confidence that third-party testing provides.”
Edited by Alisen Downey