Lync Migration Featured Article
January 26, 2016
Numonix Introduces RECITE Service Provider Edition at ITEXPO
By Rory Lidstone
ITEXPO is in full swing today, and that means the major announcements are starting to make their way out from the event. One of the first major pieces of news is from Numonix, which launched the Numonix RECITE Service Provider Edition (SPE), a solution that enables telecommunication service providers and shared customer contact centers to offer secure and compliant interaction recording and quality management solutions to their clients.
RECITE SPE is compatible with most cloud and on-premises unified communications (UC) platforms around today—including those offered by Avaya (News - Alert), Cisco, Mitel, ShoreTel, and Toshiba—meaning there is little barrier to adoption.
In that vein, the solution is also competitively priced, robust and scalable, while also offering flexible billing options that can be tailored to fit any service provider’s business model. If that wasn’t enough, RECITE SPE also offers secure data access and adheres to various compliance regulations thanks to features like file encryption, segregated databases and granular permissions-based roles.
“RECITE SPE enables service providers to tap into an additional source of revenue by offering their customers a fully featured, compliant call recording and quality management solution,” said Michael Levy, president and joint CEO of Numonix.
Earlier this month, Numonix took home a 2015 INTERNET TELEPHONY Skype (News - Alert) for Business Pioneer Award for its RECITE interaction recording solution. With RECITE SPE, Numonix is building on this award-winning formula, giving telecommunications service providers and shared customer contact centers a new revenue opportunity with practically no risk.
Key benefits include enabling customers with the ability to record calls and interactions for liability protection, while allowing them to comply with regulatory compliance, and provision additional tenants with minimal maintenance. Best of all, thanks to RECITE SPE’s quick setup and highly intuitive interface, customers can start leveraging these benefits almost immediately.
Numonix is exhibiting its solutions this week at ITEXPO (News - Alert) on the show floor, booth #520.