Initially opening its doors in the early 90s with the idea of how to send data from machines, Aeris (News - Alert) Communications was founded in an era when the primary motive of transmissions was using modems. Ahead of its time, the company came up with new proprietary applications for security systems that only had small amounts of data, which was not something other people could offer and make cost-effective. Then it transitioned and became a pioneer of getting large networks together, as it now boasts a physical network that is larger than all other carriers combined.
Aeris operates its own infrastructure and is touted as a roaming carrier permanently on a network that allows enterprises to sell data, as well as powers an enterprise-grade transmission for machine to machine applications (M2M). A current example of a recent project the company was working on includes Hyundai’s Bluelink system, which has been operating on its network for over a year now. Comparing this service to Onstar, it differentiates itself with better service and better applications.
According to Syed Zaeem Hosain, chief technical officer of Aeria Communications, “Hyundai is a classic example of an organization that needed improved performance and an enhanced flexibility capability that they couldn’t get anywhere else. They decided on us after multiple tests of our competitor’s offerings including AT&T (News - Alert) and Verizon. By the end of the year, two more car companies will be launching on our network and we will see 25-30 percent of new car additions running on our network.”
There are multiple advantages when leveraging solutions from Aeris, including performance as the network just works better and other carriers don’t typically make the right decisions for machine applications.
Hosain added, “Our focus is on the M2M space and we optimize performance to allow car companies to get information from our network that they wouldn’t get from other carriers. We provide programming interface APIs, allowing users to see detailed information that is time stamped and analysis of data that is much smoother and easier. A key reason companies come to use is because we offer tremendous optimization and flexibility and can customize our solutions to meet every need.”
Additionally, Aeris offers a high degree of flexibility in billing for customers that desire a small bill per device; a superior level of innovation as unique problems demand unique solutions; and a much better presence on networks as visibility into mobile switching centers are solutions users simply can’t get anywhere else.
With the current transition taking place in next-generation networks from 2G and 3G to 4G, Aeris is “staying ahead of the curve in 4G and ensuring they have a 4G solution ready to go when people want it,” he revealed.
With its footprint already in the automotive and trucking industry, it will also be increasing its presence in other verticals including smart grid, finance, and agricultural as it has continued to expand just under 100 percent for last few years consecutively.
Customer’s feedback on products from Aeris has been incredibly overwhelming.
Hosain commented, “We tell our customers if they are not happy, we will help you move. We are not interested in keeping unhappy customers, in fact we see customers coming back to us from other carriers. Also, we power a high level of customer support with technicians who are aware of applications and provide debugging tools in portals that are readily available. Because of the increased visibility we provide, our tools can help look at specific devices in a unique way and resolve problems much more quickly.”
Further, scaling is an essential part of any business and Aeris plans for that as the company is well aware that they will continue to see large volumes and large amounts of data. However, a major challenge Aeris faces in the industry today includes the fact that technology is changing faster than ever and organizations are being forced to come up with an effective migration strategy that will fit their individual needs.
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Edited by Brooke Neuman