There is no doubt that machine to machine (M2M) is redefining the connected device and customer landscape with disruptive solutions providing users with a 360 degree view of their customer and product interactions in one place.
And, the credit for that perhaps partly goes to the likes of Digi International (News - Alert). It purchased Chicago-based Etherios, Inc., a salesforce.com platinum partner and combined its iDigi Device Cloud with Etherios' Social Machine.
The iDigi Device Cloud provides simple, scalable and secure device connectivity to help companies solve real business problems, while the Social Machine extends the customer relationship management (CRM) system out to the connected asset via the Salesforce service cloud.
The combination has paved the way for a revolutionary cloud-based method to enable integration of machines into business processes and this will serve as a positive, disruptive force in the industry, noted officials.
“Digi’s deep device expertise combined with Etherios’ ability to integrate devices directly into an organization’s core business processes via the industry’s leading cloud-based CRM system can be an M2M game changer,” said Joe Dunsmore, CEO at Digi International.
With this flexibility, machines anywhere in the world can connect easily and rapidly to the service cloud, providing real-time machine interactions with organizations’ workflows and real time monitoring of connected assets will ensue.
They can also proactively create and route cases based on alerts, alarms and errors through workflows and escalation rules defined specifically by asset type.
As a result, customers will now experience improved asset management, greater machine uptime, enhanced field and remote service and also the ability to leverage the elements of the social enterprise.
In addition, the global customer base will be provided with Etherios' operational strategy, technical design and architecture, implementation and change management services.
Etherios is a cloud computing services provider with hundreds of successful domestic and global deployments, while iDigi supports customers worldwide to develop and deploy groundbreaking Internet of Things (IoT) solutions.
“The combination of Digi and Etherios provides us with an exciting opportunity to deliver unmatched expertise in the M2M market,” said Mike Dannenfeldt, CEO at Etherios.
Digi International's iDigi Device Cloud won "Best Overall Platform" at the Battle of the Platforms contest during the Machine-to-Machine (M2M) Evolution conference in Austin, Texas, one of the industry's leading M2M shows.
Want to learn more about M2M technologies? Don’t miss the M2M Evolution Conference, collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at M2M Evolution Conference. Follow us on Twitter.
Edited by Brooke Neuman