AltiGen Clears Microsoft Lync 2013 ISV Qualification Pre-Requisites

By Calvin Azuri TMCnet Contributor

AltiGen (News - Alert) Communications, Inc. will now offer a qualified contact center offering for Microsoft (News - Alert) Lync 2013. Microsoft’s rigorous Independent Software Vendor or ISV Qualification Program prerequisites have been successfully accomplished by AltiGen’s MaxACD Contact Center for Lync.

MaxACD Contact Center for Lync offers a feature-rich native call center for Lync solution. The solution offers robust features like skills-based routing, multi-level auto attendant, versatile IVR, Salesforce.com (News - Alert) CRM incorporation, call recording, monitoring and reporting, which are all closely incorporated to deliver a convincing communications solution either on premise or delivered as a managed hosted service in the cloud.

In a statement, Jon Morrow, senior program manager for Lync at Microsoft said, “The qualification program helps ensure that qualified applications will meet customer expectations. Being a Native Lync Qualified contact center solution, MaxACD ensures optimal performance with Lync 2013.”

ISVs that have developed solutions for Microsoft Lync 2013 can participate in the Microsoft Lync ISV Qualification Program. Interoperability, feature set, system performance and stability are authenticated by carrying out testing between Microsoft Lync Server 2013 and third party ISV applications.

David Tang, vice president of Cloud Communications at AltiGen, said, “Achieving Lync 2013 Qualification is a testament to AltiGen’s continual commitment to provide a high-quality, business-class contact center solution to our partners and customers. As more and more enterprises adopt Microsoft Lync Voice, we are seeing strong demand for MaxACD contact center for Lync.”

AltiGen is a specialist provider of complete Microsoft-based VoIP business phone systems and Unified Communications (News - Alert) offerings. The organization has a minimum of 10,000 customers across the globe. The solutions from AltiGen developed on a scalable, open standards platform, offer high dependability, user-friendliness and flawless incorporation to Microsoft infrastructure technologies.

The organization has its global headquarters in Silicon Valley, California. AltiGen also has a global operations office located in Shanghai, China. The organization’s global network of a minimum 300 certified associates offer local sales, service and assistance. The organization’s flagship product is MaxCommunications Server.

Edited by Rich Steeves