Aspect Software Integrates Unified IP with Microsoft Lync Server 2013

By Rahul Arora TMCnet Contributor

Aspect (News - Alert) Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, recently announced successful integration of Aspect Unified IP with Microsoft (News - Alert) Lync Server 2013. The Unified IP solution is contact center software that provides customer contact capabilities for inbound, outbound, voice portal, Internet contact, multichannel self-service and proactive contact capabilities, as well as tight integration with Microsoft Lync to fuel innovative unified communications (UC) and collaboration functionality.

As a result of the integration, Aspect Unified IP now supports inbound and outbound voice, e-mail, and chat. Customers can help themselves by finding information through instant messaging. Apart from improving the customer experience, the integration will also increase agent productivity and effectiveness with built-in, fully-integrated core communications capabilities that eliminate the need for separate applications. The agents will also be able to work remotely, reducing IT complexity and costs.

"We're excited to continue our partnership with Microsoft and share the benefits provided by Lync Server 2013 with current and future customers," said Chris Koziol, President and General Manager of Interaction Management at Aspect. "Our relationship and our competencies with Microsoft continue to be the driving force behind many of the innovations we bring to market, enabling our customers to serve today's consumers in ways that improve the customer experience and the company's bottom line."

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that it has been awarded the 2013 North American Customer Value Enhancement Award in Hosted Contact Center Solutions from Frost & Sullivan (News - Alert). The Award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers. After Frost & Sullivan's evaluation of Aspect's hosted offering, Aspect announced it has entered into a definitive agreement to acquire Voxeo (News - Alert) Corporation, a leading provider of hosted and on-premise interactive voice response (IVR) solutions and a leading platform provider for communications enabled business processes.

Edited by Rich Steeves