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Massachusetts Bay Transportation Authority Deploys PayByPhone Mobile Payment App

Mobile Commerce Insider Featured Article

March 12, 2014

Massachusetts Bay Transportation Authority Deploys PayByPhone Mobile Payment App

By Shamila Janakiraman
TMCnet Contributor

Massachusetts Bay Transportation Authority (MBTA) has deployed its mobile payment provider switch enabled by PayByPhone. The service will be available at 83 MBTA operated parking facilities and along commuter rail lines in the Boston metro area.

Barrie Arnold, PayByPhone’s chief commercial officer said, “We are delighted with the uptake, having processed 122,000 parking transactions, sold more than 2,000 monthly e-permits and signed up 17,000 accounts in the first month of service.”

Several enhancements have been made in the new service. Users need not insert coins or cash at the payment boxes for daily parking. Instead they can use the PayByPhone’s smartphone app and dial-in service.

Also , commuter rail customers can pay for parking with a credit or debit card and need not bother having cash or the right denomination. They can pay from their vehicle, while waiting on the platform or even after boarding their train or ferry. The app also allows parking enforcement officers to view the transaction information on their handheld devices.

In addition, regular MBTA commuters can buy a monthly “virtual” permit via PayByPhone’s permit site saving on time and money. Also permit parkers need not provide their space number or display any permit receipts in their vehicle. All enforcement related tasks are integrated with license plate details.

This app is widely used by the parking industry in several cities, at universities and in municipalities in North America, Europe and Australia including San Francisco, Miami, New York, Seattle, Fort Lauderdale, Dallas, Vancouver, London and Paris.

PayByPhone also recently partnered with Twilio (News - Alert), a software and cloud-based communications platform, for its Twilio SMS service which enables businesses to deliver messages easily through a worldwide network of carriers. This partnership with Twilio enables PayByPhone customers to receive text message reminders before their parking session expires, allowing them to quickly add more time and reduce parking fines. 

Edited by Stefania Viscusi

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