Today, it has become a must for businesses to pay attention to customer feedback. To make sure that this happens, businesses are relying on specialized technology to get the feedback accurately and in real time.
In response to such needs, Revel Systems, a company that develops quick, intuitive and secure iOS-based point-of-sale system, has announced that the company has introduced Yelp and Foursquare (News - Alert) Dashboard, to its iPad POS. These new tools assure to give businesses increased engagement with their customers, while improving the overall experience for customers.
The company’s iPad point of sale is revolutionary to businesses because it offers hybrid network architecture and has been boosted up with the speed and reliability of a locally-based system and all the benefits and convenience of a web based system.
Cloud-based and secure, Revel iPad POS is also feature-rich, allowing users to tailor their point of sale solution to their particular business.
The newly added tool in the iPad POS allows customers to "checks in" with a social app like Foursquare or Facebook (News - Alert) and leave a review on Yelp and this will enable an icon to pop up on the Revel iPad POS merchant screen. These push notifications enables small business owners to enhance the customer experience, and gives businesses increased social presence, improved customer engagement, and the power to react to digital reviews and comments in real-time.
Also, the Yelp (News - Alert) Dashboard enables Revel Systems' users to easily connect social media, online reviews, and in-store customer experience directly from their POS. Employees are at ease become they a notification in the right-hand corner of the Revel iPad POS when a customer "checks in" on Foursquare or Facebook or leaves a review on Yelp.
“Yelp is a powerful tool for consumers and businesses alike," said Lisa Falzone, CEO and co-founder of Revel Systems. "It's about awareness. We wanted to give restaurants and retail businesses, from small to enterprise, the opportunity to react to real-time feedback, and use this information to improve the overall customer experience for all guests.”
On the whole, the new tool gives owners the required transparency into the feedback process in which they can meet their customers in real life and be part of the conversation – both online and in-person. Whereas the dashboard helps improve the overall experience for customers and allow for integration between online conversations and the in-person dining experience.
Edited by Alisen Downey
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