TMCnet News
EasyVista Becomes First ITSM Solution To Achieve PinkVERIFY(TM) Compatibility on 15 ITIL v3 ProcessesNEW YORK, February 16, Feb 16, 2011 (PR Newswire Europe via COMTEX) -- EasyVista Inc. (http://www.staffandline.com/Front/index.php), a global leader in IT Service Management (ITSM), today announced that its codeless solution EasyVista has become the first-ever ITSM tool for which the compatibility with ITIL best practices has been verified on 15 ITIL processes through PinkVERIFY, the world's most well known independent ITSM tool verification program from leading ITSM education and consulting provider Pink Elephant. Pink Elephant's PinkVERIFY is the most mature and rigorous tool verification program in the world, and objectively assesses a software tool's verification on general, core, and integration suitability requirements for ITIL processes. EasyVista, which was previously verified for 11 processes under PinkVERIFY 3.0, has now been certified for a further four processes, under PinkVERIFY version 3.1. EasyVista is the first solution worldwide to achieve this certification and is now verified as compatible for 15 processes - Availability Management; Capacity Management; Change Management; Event Management; Financial Management; Incident Management; IT Service Continuity Management; Knowledge Management; Problem Management; Release and Deployment Management; Request Fulfilment; Service Asset and Configuration Management; Service Catalog Management; Service Level Management and Service Portfolio Management. David Ratcliffe, President of Pink Elephant commented: "The number of organizations seeking to implement ITIL best practices globally is continuously growing, and customers gain confidence from ITSM solutions that have been validated with our certification. It is a great accolade for EasyVista to achieve certification to the full 15 processes, especially as our assessments are extremely rigorous." Jamal Labed, COO of EasyVista Inc. commented: "ITSM adoption is increasing, and organizations are looking for software tools that support their process improvement initiatives. They need solutions that take the complexity out of ITIL, and enable them to adapt to their changing business needs while ensuring they are standardizing service lifecycle processes while improving efficiency and cost management within their organization. "Being the first ITSM provider in the world to achieve all 15 processes against PinkVERIFY is a significant achievement - not only does it show the market that EasyVista is a service desk solution that provides exceptional functionality, but it also validates our leadership position in the ITSM market." Additionally, EasyVista has obtained compliance badge at the Bronze Level Office of Government Commerce (OCG) Certification for its Service Portfolio Management, Service Catalogue Management, Capacity Management and IT Service Continuity Management processes. In another world-first, EasyVista is the only solution to achieve OGC compliant solution with its Capacity Management and IT Service Continuity Management processes. These new certifications only add to EasyVista's leadership status in the ITSM market with the recent release of the Forrester Total Economic Impact Report, which analyzed the Total Economic Impact (TEI) benefits one customer received after replacing its legacy ITSM solution with EasyVista. The analysis highlighted benefits not offered by other legacy vendors - a 271 percent Return on Investment (ROI) over three years with payback in less than 12 months - further demonstrating the tangible value EasyVista provides organizations. EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT management costs. EasyVista provides clear benefits not delivered by legacy solutions - its unique codeless development environment reduces TCO by up to 50 percent over five years and offers an 80-percent reduction in roll-out time versus traditional on-premise providers by combining codeless customization, SaaS and ITIL v3 process wizards. EasyVista Inc. will be exhibiting at the Pink Elephant IT Management Conference and Exhibition in Las Vegas this weekend, February 20th to 23rd. Drop by stand 313 to find out more about EasyVista and its unique Codeless message. Contact: Bridgette Dewar, +44(0)118-900-1134 CONTACT: Bridgette Dewar, +44(0)118-900-1134 |