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Ameritas Group Call Center Earns Fourth-Consecutive Center of Excellence Certification from BenchmarkPortalLINCOLN, Neb. --(Business Wire)-- Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fourth-consecutive Center of Excellence call center certification from BenchmarkPortal (News - Alert). Recently celebrating its 15-year anniversary, BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world. "Our call center handles more than 1.4 million phone calls each year, and with each call, we have the opportunity to make a positive impact and enhance our customers' service experience," shares April Rimpley, FLMI, ACS (News - Alert), vice president - group customer connections and operations. "We are proud to be recognized once again as a world-class contact center and thank all of our associates for making Ameritas Group a four-time Center of Excellence recipient." To achieve annual certification, Ameritas Group contact center asociates participate in BenchmarkPortal's rigorous certification process based on established scientific methods that measure operational metrics, customer satisfaction and agent satisfaction. Ameritas Group also has its own set of stringent service standards that includes ongoing training and continuing education. Call center pioneer, founder of BenchmarkPortal and author of numerous publications, Dr. Jon Anton has dedicated his career to measuring all facets of the call center industry. He reports that only approximately 10 percent of all call centers that apply for certification actually achieve it, which makes the Center of Excellence certification one of the most coveted awards in the service and support industry.
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