T-Mobile Austria uses Interactive Intelligence's cloud-based contact center solution
Jan 11, 2013 (TELECOMWORLDWIRE via COMTEX) --
T-Mobile Austria, a subsidiary of Deutsche Telekom, has chosen Interactive Intelligence Group Inc.'s (NASDAQ: ININ) contact centre solution to support its 500 agents across two sites.
The Interactive Intelligence Customer Interaction Center IP communications software suite was selected for its flexibility, the availability of European data centers for a cloud deployment option, and proven track record backed by more than 5,000 customers worldwide.
T-Mobile sees its customers benefiting from increased efficiencies and state-of-the-art technology, which are critical to the success of its service channels and outsourced call centre partners.
CIC will help support T-Mobile's recently re-launched "European Routing Platform Customer Service" (ERPCS) project, which was designed to boost flexibility, integrate outbound campaigns, cut costs, and add non-voice routing capabilities.
Interactive Intelligence Group is a global provider of contact centre automation, unified communications, and business process automation software and services. The company's website is at www.inin.com.
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