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DHHS selects BMC Remedyforce Service Desk solution
Jan 21, 2013 (Datamonitor via COMTEX) --
BMC Software, Inc., a provider of IT management solutions for large, mid-sized and small enterprises and public sector organizations, has announced that the Department of Health and Human Services, or DHHS, a US government's principal agency for protecting the health of all Americans and providing essential human services, has selected BMC Remedyforce Service Desk to provide consistent service to its IT-savvy internal customers.
DHHS wanted to replace its ITSM processes - such as a paper-based IT service management process - with a solution that could consistently meet the demands of its IT-savvy internal customers. The agency also needed to meet government-mandated security requirements such as FedRAMP.
By implementing the BMC Remedyforce Service Desk solution, DHHS has experienced various benefits, including; immediate return on investment; improved internal customer satisfaction due to elimination of delays; increased ability to identify system weaknesses and facilitate continuous improvement; and rapid implementation with no need for special staff training, the company said.
"When we can find ways to improve processes or make ourselves more efficient, it benefits not just our agency team but the taxpayers at large," said Wallace Wilhoite, who leads the DHHS digital forensics team.
"With BMC Software, the agency's return on investment was nearly immediate," said Wilhoite. "In addition, BMC has been actively involved in FedRAMP compliance, which is what all Federal agencies are watching right now. They have essentially committed to making sure that they adhere to those security requirements and deliver us a secure solution."
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