BRIEF: Utility customers targets of scam
Mar 02, 2013 (The Lebanon Reporter - McClatchy-Tribune Information Services via COMTEX) --
Several Lebanon Utilities customers have received phone calls claiming their service will be disconnected unless they immediately provide a credit card or other payment.
"We don't operate that way," Laurie Gross, the utility's customer service manager, said Friday. "We don't take information over the phone."
"They are being told their utility account is in danger of being turned off, and they need to provide a credit card number," Gross said. "I just don't want people giving out their financial information."
If a customer has not made a regular payment within 14 days of the bill's due date, a few days later the utility sends a "yellow letter" warning service will be disconnected unless payment arrangements are made, Gross said.
"When you get the yellow letter, if you contact us before the deadline, we can work out (a payment) agreement," Gross said.
For help, call the utility at 4825100 between 7:30 a.m. and 4:30 p.m. Monday through Friday. "Anyone who answers the phone can help you," Gross said.
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