|[March 06, 2013]
Axios Systems Included in the SaaS IT Service Management Tools Report
EDINBURGH, Scotland --(Business Wire)--
Axios Systems (News - Alert), a leading provider of IT Service Management solutions,
today announced its inclusion in the "Market Overview: SaaS IT Service
Management Tools" report published by Forrester Research (News - Alert), Inc.
The Forrester report assesses 21 ITSM vendors then segments them by
target market as well as level of customer success. The report divides
ITSM vendor solutions into three market types: Enterprise, Upper
Midmarket, and Lower Midmarket. Forrester Research placed Axios Systems'
assyst in the Enterprise category.
Forrester lists certain key benefits that SaaS (News - Alert) ITSM solutions provide:
initial lower total cost of ownership, simple implementation, reduced
support needs, greater opportunity of use, and higher user satisfaction.
To ensure these benefits can be experienced, Forrester suggests that
companies focus in three core areas: support for the most cmmonly
adopted ITSM capabilities, a CMDB, and self-service.
"We believe that the inclusion of our solution assyst in the
Enterprise category by Forrester is testament to the value that assyst
delivers to global organizations, our clients choose assyst
because of our customer-centered approach" said Tasos Symeonides CEO,
Nilfisk-Advance is an Axios client that successfully deployed assystSaaS
to cut costs and improve interaction across their teams. Steen
Andersen, Group IT Manager says, "We wanted a modern, web-based tool
that aligned with ITIL® V3… The maturity of assyst makes it more
trustable as a SaaS product."
Designed for SaaS and on-premise, assyst brings to market the
latest in real-time analytics, social IT management, mobility, and
business service support that enable an immediate return in the form of
customer satisfaction and cost reduction.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation
by providing rapid deployment of ITSM software. With teams in 22
locations globally and over 1,000 customer SaaS and on-premise
deployments, Axios is a worldwide leader in ITSM solutions, with an
exclusive focus on ITSM.
Axios is headquartered in the UK, with offices across Europe, the
Americas, Middle East and Asia Pacific. For more information, visit www.axiossystems.com.
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