The Now Factory and Voipfuture Partner to Create Monitoring Solution for Next-Generation Networks
Mar 07, 2013 (Close-Up Media via COMTEX) --
The Now Factory, a provider of customer experience solutions for the telecoms industry, and Voipfuture, a company focusing on the delivery of voice quality monitoring for IP networks, announced that they have formed a new strategic partnership, creating a solution that enables Communication Service Providers (CSPs) to manage the customer experience across their existing and next-generation networks.
According to a release, under the terms of the new partnership, The Now Factory will integrate Voipfuture's Voice-Over-IP (VoIP) service assurance technology as part of its Vantage product, allowing CSPs to monitor in real time the Quality of Experience (QoE) customers receive when using both data and voice services. CSPs can avail of this new solution to meet the challenges of migrating to next-generation networks like LTE and IMS, gaining an understanding of how their customers use IP services across these networks. They can identify the root cause of network issues that arise and respond with the correct actions to optimize resources.
"Our new partnership with Voipfuture meets the growing demand for monitoring solutions that enable our customers to take advantage of emerging IP technologies like LTE and IMS," said Liam Griffin, Chief Commercial Officer with The Now Factory. "We look forward to working with Voipfuture and are confident that our new partnership will reap significant business opportunities for both companies."
The Now Factory's Vantage product provides real-time insights into all aspects of the customer experience, including devices, applications and the network. By measuring the cumulative effect of all these elements, Vantage enables CSPs to optimize network investments and deliver a customer experience.
"Our new collaboration with The Now Factory brings together two of the leading innovators in the communications industry to deliver a best-of-breed solution that generates greater business value." said Eyal Ullert, VP Sales & Marketing, Voipfuture. "This powerful solution empowers CSPs with the visibility to optimize the performance of their IP services more effectively and in turn increase profits."
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