Workforce Management Software Group and dvsAnalytics Enter into Agreement
Mar 11, 2013 (Close-Up Media via COMTEX) --
The Workforce Management Software Group, Inc., (WFMSG), the developer and provider of the Community workforce management solution, announced that they have executed an OEM agreement with dvsAnalytics, Inc., Scottsdale, Arizona, the provider of the Encore recording, quality management and workforce optimization suite, to resell Community within their existing framework.
According to a release, dvsAnalytics will be marketing the product exclusively branded as "Encore Community" worldwide, directly and thru their channel partner network.
"Community enables our partners to very quickly deliver a fully realized workforce management solution with their own suite of complimentary contact center technologies," said Daryl A. Gonos, principal responsible for sales and marketing at WFMSG. "dvsAnalytics has a proven industry track record and we are very pleased that they have elected to enhance their workforce optimization suite by adding Community into their Encore product line." he concluded.
"Encore Community enables dvsAnalytics to expand its deliverables to existing clients and our partner network by providing a proven workforce management solution as part of our Encore product suite," said Kathleen Kelly, dvsAnalytics President and CEO. "End users benefit from essential workforce management features such as multi-skilled forecasting and scheduling, agent bidding and real time adherence while enjoying truly innovative, advanced features that further drive their Return-on-Investment. We are very excited to introduce Encore Community to the market," Kelly concluded.
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