|[August 27, 2013]
Fonality Awarded Patents for Event-Driven Browser Launch Functionality and Single-Click Enterprise Communication
DALLAS --(Business Wire)--
the only provider of business phone systems and contact center solutions
dedicated to serving small and midsize businesses, today announced that
it has been awarded two more patents by the U.S. Patent and Trademark
Office. One is for the functionality for Fonality's (News - Alert) Heads Up Display
(HUD) Web Launcher; the other is for a system providing single-click
These patents are the latest received for a series of nine innovations
in the Fonality
Heads Up Display, a unified dashboard interface that connects users
to all their communication tools - including phone, chat, email, SMS,
and voicemail - in one place.
"Fonality has a rich history of innovation, and I'm thrilled to see the
functionality of our Heads Up Display solution recognized by the U.S.
Patent and Trademrk Office," said David Scult, CEO of Fonality. "We're
excited to continue raising the bar in providing a streamlined
communication experience for small and midsize businesses."
"System and Method for Event Driven Browser Launch" was issued Patent
No. 8495653 on July 23. This tool provides customers the ability to do
simple database queries based on caller ID, and offers a screen pop of
customer information within a CRM tool. In addition, the web launcher
provides users the ability to click to call a number within the CRM
application, and is easily integrated with any CRM solution.
"System and Method for Providing Single Click Enterprise Communication"
was issued Patent No. 8499246 on July 30. This "click to call"
functionality is a key feature of Fonality's HUD, and allows users to
easily click on a contact card and call, chat, email, send an SMS, or
leave a voicemail.
The first in this series of patents, "Intelligence Presence Management
in a Communication Routing System," governs the routing of inbound
communications based on a user's profile and presence, and was issued in
January 2012. The
second and third patents were announced earlier this year. "System
and Method for Distributed Communication Control Within an Enterprise"
provides control over communications of users within an enterprise.
"Universal Queuing for Inbound Communications," helps direct inbound
communication and select an appropriate agent to receive the
Fonality provides business phone systems and contact center solutions
designed exclusively for small and midsize businesses. Fonality is the
only provider that can deliver the same user experience in the cloud and
on-premise, with innovative features that help small businesses save
time, communicate more efficiently and reduce costs. For more
information, visit http://www.fonality.com or
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