Jimcor Agencies Selects Alteva UCaaS for a Disaster Recovery Solution [Professional Services Close - Up]
(Professional Services Close - Up Via Acquire Media NewsEdge) Alteva, Inc., a provider of hosted Unified Communications as a Service (UCaaS), announced that independent Managing General Agent and Insurance Wholesaler, Jimcor Agency, Inc., has chosen Alteva's UCaaS solution suite to serve as critical components of their Disaster Recovery and Business Continuity (DR/BC) plan.
According to a release, Alteva's UCaaS platform and VoIP phone system were first put to the test by Jimcor on October 29, 2012, when Superstorm Sandy hit the East Coast. During the disaster, Alteva's hosted VoIP phone system allowed Jimcor calls to be redirected to unaffected locations, cell phones and home phones. This capability permitted workers that were forced to operate from alternate locations to place and receive calls via the VoIP system. This, in turn, enabled inbound and outbound calls across Alteva's platform in a seamless manner regardless of location and device to maintain a 'business as usual' environment.
"Without Alteva's UCaaS and VoIP phone system, Jimcor would not have been able to serve our clients and insureds at the level of professionalism and responsiveness in which we pride ourselves," said Jim Morris, IT Manager, Jimcor Agencies.
Alteva reported that its UCaaS features, such as Instant Message (IM) and Desktop Sharing facilitated Jimcor's ability to handle a large volume of insurance claim inquiries. Presence tools improved response time and customer satisfaction by showing which employees were available, on a call, in a meeting, or unavailable. This enabled receptionists to quickly direct incoming calls and serve Jimcor's customers.
"In the aftermath of such a devastating disaster as Superstorm Sandy, it is a pleasure to hear our customer say they were able to continue to conduct 'business as usual' by leveraging the many features of Alteva's UCaaS deployment," said Bill Birnie, Executive Vice President and CMO of Alteva. "Disaster Recovery and Business Continuity are things both Alteva and Jimcor are passionate about. As such, Jimcor will be Alteva's presentation partner during the annual Society of Telelcommunications Consultants Conference in October. We're looking forward to presenting with Jimcor and to further discussing how Alteva's UCaaS solution provided the critical tools necessary to conduct business during extreme conditions."
Additionally, the Society of Telelcommunications Consultants Conference will be held at the Snowbird Resort, Utah, October 1-4.
Jimcor Agencies is an independent Managing General Agent / Insurance Wholesaler with access to Admitted and Non-admitted markets.
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