Latitude Software releases web-based version of debt collection software
Sep 10, 2013 (MarketLine via COMTEX) --
Latitude Software, an Interactive Intelligence Group Inc. company and a provider of debt collection software and services, has released Liquid Latitude, a web-based version of its debt collection software.
Featuring a web-based collector desktop, Liquid Latitude is designed to reduce costs, optimize agent resources, and improve business continuity.
"Liquid Latitude helps our clients reduce costs by minimizing IT installation efforts and requirements," said Interactive Intelligence senior vice president of corporate development, Bill Gildea. "As a web-based desktop application, Liquid Latitude also enables our clients to make use of remote and work-at-home agents to optimize staffing efficiencies and assure uninterrupted service in the event of a disaster or outage."
According to the company, Liquid Latitude offers features and benefits such as: web-based agent desktop application; sophisticated, configurable rules-based strategy engine that uses automated business workflow logic to optimize resources and improve debt recovery rates; anytime/anywhere access via a browser-agnostic application that enables clients to use remote and work-at-home agents for increased staffing flexibility and efficiencies, and improved business continuity; security layer between the collector's desktop and client database that ensures compliance with policy and permission controls; and multi-tier architecture that provides scalability and redundancy.
Liquid Latitude, which is ideal for first-party creditors with distributed offices, is offered as a web-based option to Latitude Software's thick-client collector desktop application. Support for third-party agencies will follow in subsequent releases of Liquid Latitude. Liquid Latitude is part of the Latitude Center software suite, which offers comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes.
Both Liquid Latitude and Latitude Center offer integration to Interactive's predictive dialer software, which includes a Latitude desktop client with screen-pop capabilities for even greater dialing efficiencies and faster processing, the company added.
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