Indian firms eye Uganda's BPO market [Daily Monitor, The (Uganda)]
(Daily Monitor, The (Uganda) Via Acquire Media NewsEdge) Kampala- The India-based national association of software service companies (NASSOM), is now looking at Uganda as its next business process outsourcing destination because of cheaper labour and high literacy levels.
Using cheap but highly skilled labour which often helps in addressing unemployment, they say, will improve on efficiency.
Mr Anand Nagarajan, the head of the NASSCOM delegation advised government to take advantage of the literacy of Uganda's youthful unemployed population because most of them are computer literate, saying it is one of the qualities that outsourcing companies normally lookout for.
"The world is doing business using English. In India speaking and learning English is a challenge because we speak our mother tongue all the time," he said adding that India earns $108bn (Shs278 trillion) from exporting services, contributing 8 per cent of GDP and 70 per cent of the foreign direct investment.
Although it has been around for some time, Business Process Outsourcing is a popular form of employment where companies contract out none-core business process to competent firms and individuals as they concentrate on their core business. For instance, security guard services, street sweepers and other forms of labour where companies win contracts to supply the services.
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