LiveLOOK Selected for Membership in Avaya DevConnect Program
(Marketwire Via Acquire Media NewsEdge) MATAWAN, NJ -- (Marketwired) -- 09/25/13 --
LiveLOOK, Inc., a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology, today announced it has been selected by Avaya, a global provider of business collaboration and communication software and services, for membership as a Technology Partner in the Avaya DevConnect program.
LiveLOOK is the developer of Co-Browse PremiuM, an application that enables customer service agents to instantly see the screen of an online customer in real-time as they chat or speak via phone. As a DevConnect Technology Partner, LiveLOOK expects to deliver proven interoperability of its solutions with Avaya's contact center portfolio, so that companies can improve call handling time, increase first call resolution rates, increase customer satisfaction scores, and more.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities -- spanning collaboration, management, analytics, reporting and communications-enabled business process applications -- helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
"We're already bringing our innovative Co-Browse solutions to more than 20 percent of the Fortune 100," said Chris Czekaj, SVP, LiveLOOK. "Working in conjunction with Avaya to add a layer of visual collaboration onto voice and chat interactions will help even more companies improve contact center operations and create an exceptional online customer experience."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya's strategy and value offered to Avaya customers. DevConnect Technology Partners like LiveLOOK must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
"LiveLOOK adds a unique solution to the Avaya DevConnect Program," said Eric Rossman, vice president, Developer Relations, Avaya. "With the level of customer privacy and security built into its Co-Browse product, along with the ease of use and universal compatibility, LiveLOOK is filling a critical need for companies looking to provide online help faster and more accurately by seeing exactly what the customer is seeing in real time."
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com
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Source: LiveLOOK, Inc.
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