United States : SMD Software uses integrated text-messaging to SiteLink [TendersInfo (India)]
(TendersInfo (India) Via Acquire Media NewsEdge) An integrated text-messaging has been added by the SMD Software Inc. to its SiteLink property-management software for self-storage and portable-storage operations.
With this new feature, it will enable facility operators to send notices and alerts through text message, which would aid them communicate with tenants and potential customers more effectively.
This has been made possible via SMS Resources, which incorporates with SiteLink Web Edition and SNA Collections Manager, a tool from Storage Network Advantage that is built into SiteLink to boost collections, reduce bad debt and lower the time it takes to process delinquent accounts. The SMS functionality comprises of long- and short-code services, bulk messaging, built-in analysis, customizable messages, and support.
As per Markus Hecker, SMD s chief operating officer, Consumers are searching for, reserving and actually renting storage utilizing their mobile devices more than ever. Unfortunately, typical e-mails often aren t able to be read in time. SiteLink s text-messaging capabilities improve delivery speeds and read rates.
Research on mobile-device behavior indicates most consumers respond to text messages within 90 seconds compared to taking an average of 90 minutes to reply to e-mails.
According to Gene Klemens, owner SMS Resources, The results of integrated text messaging are instant and easy to measure. On average, texting reduces the time to collect from delinquent tenants and lowers the number of past-due accounts noticeably. Storage owners enhance not just collections, but also customer relations by sending alerts marking anniversaries, maintenance and other events. Texting also allows them to reclaim a significant number of staff man-hours that might be spent in other collection efforts, thus getting more return and productivity on-site.
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