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APQC Rolls Out Consumer Electronics Process Classification Framework [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) APQC, a non-profit focusing on benchmarking and best practices research, has introduced a business process framework for the consumer electronics industry. According to a release, this version of APQC's cross-industry Process Classification FrameworkSM (PCF) was developed by APQC in collaboration with Wipro, a global Information Technology, Consulting and Outsourcing company. This framework is intended to help consumer electronics companies, and other similarly-focused organizations, in their process definition, benchmarking, and content management activities. "APQC is excited to provide the consumer electronics industry with the same benefits that others have received from industry- specific process classification frameworks," said John Tesmer, senior program manager with APQC. "As in the automotive, banking, consumer products, telecommunications and other industries, APQC's framework will enable consumer electronics organizations to judge how they measure up to competitors in an objective and standardized format." Commenting on the partnership, Kishore Rachapudi, Vice President & Vertical Head, Consumer Electronics Business, Wipro, said, "Our association with APQC helped us develop the Consumer Electronics Process Classification Framework (PCF) which is reflective of business needs of our customers in the consumer electronics industry. This will help us identify and define process elements for the industry, and build capabilities to improve and accelerate business processes for our customers and thereby business outcomes." At its simplest level, APQC's PCF is a list that organizations can utilize to define work processes comprehensively and without redundancies. The PCF identifies 12 high-level functional categories and contains more than 1,000 process elements that, when considered as a whole, represent the operations of an organization. The PCF forms the foundation of APQC's Open Standards BenchmarkingSM (OSB) research program. The OSB program allows organizations to directly compare their performance against other organizations for the detailed processes described in the PCF. In addition, the PCF enables organizations to understand their inner workings from a more customer-focused horizontal process viewpoint rather than a vertical functional viewpoint. More information: www.apqc.org/pcf www.apqc.org www.wipro.com www.apqc.org/osb ((Comments on this story may be sent to [email protected])) (c) 2013 ProQuest Information and Learning Company; All Rights Reserved. |