C2C's Support KnowledgeBase Reaches the 400-Article Mark
WESTBOROUGH, MA, Oct 08, 2013 (Marketwired via COMTEX) --
C2C, a leading provider of email archiving and information
management solutions, today announced that it has reached over 400
populated articles in its self-service 'KnowledgeBase' customer
support portal. The KnowledgeBase is organized into logical
categories and ranges from topics such as getting started with email
archiving or migrating and upgrading, to step-by-step examples for
common administration functions including writing a policy. All
guides are backed with logical, sequential screenshots.
Customers can suggest new articles; they can download manuals and
release notes, and they can log a support request directly from the
portal. Andy Brinsford, of the Donkey Sanctuary, a UK charity who
recently installed C2C's ArchiveOne used KnowldegeBase to support
their recent migration and supplement their knowledge. "Migrating to
Microsoft Exchange 2010 from 2003 whilst not overly complex, is a
manually intensive process," commented Brinsford. "C2C themselves
produced a valuable series of knowledge based articles detailing best
practices on how to successfully migrate."
C2C's KnowledgeBase is provided free of charge to all C2C customers
with active maintenance contracts.
"We have invested significantly to provide our customers with one of
the largest archiving and e-Discovery knowledge bases available in
the industry today," Dave Hunt, CEO, C2C commented. "This empowerment
brings hints and tips to their fingertips with an easy to use portal.
Feedback has been positive and we will continue to add new 'how to'
papers on a regular basis."
Internal reporting on the most popular downloads from within the
portal suggests that articles relating to PST management remain the
most utilized KnowledgeBase content to date.
Since 1992, four million users have deployed C2C's
software for email and file archiving, e-discovery/e-disclosure,
compliance management, legal forensics, and PST management within
their Microsoft Exchange environments. For more information about the
company and its products, visit www.c2c.com.
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E.S. Jones Public Relations
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