Word Matters-October 10 [Global Times]
(Global Times Via Acquire Media NewsEdge) Illustration: Lu Ting/GT
"I'm very disappointed with this washing machine from a famous brand."
A local resident surnamed Zhang complained to the Xinmin Evening News that the Siemens washing machine he bought from a major e-commerce site had an uneven exterior. However, after the manufacturer changed two new washing machines for him, Zhang was still unsatisfied. When contacted by the media, the online retailer replied that they would speak to Siemens about getting another new machine for Zhang.
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