Genesys to Buy Echopass [Professional Services Close - Up]
(Professional Services Close - Up Via Acquire Media NewsEdge) Genesys, a provider of customer engagement and contact center solutions, announced that it has reached a definitive agreement to acquire Echopass Corp. based in Pleasanton, CA.
According to a release, the acquisition will add to the 1,250 existing Genesys cloud customers.
Echopass brings over a decade of expertise delivering the Genesys platform in the cloud. Earlier this year, Genesys launched a new portfolio of cloud solutions for contact centers and customer engagement. Genesys cloud solutions for small and mid-sized organizations are designed for simplicity and rapid deployment, while contact center solutions for Enterprises are highly scalable and customized.
The Echopass platform, which has incorporated Genesys software since 2000, brings scale to the Genesys platform cloud offering for large Enterprises, including State and Federal Governments supporting thousands of agent positions. The solution provides deployment scenarios, including a cloud-only model ideally suited for the mid-market, and a hybrid-cloud model which blends on- premise and cloud-based solutions. The hybrid model provides the flexibility to integrate with existing on premise multi-vendor application environments, allowing customers to migrate to the cloud based on their business requirements.
"Working with Genesys, Echopass pioneered this flexible deployment model with companies who understand that customer engagement is the most critical aspect of their business," said Paul Segre, CEO of Genesys. "Genesys is now unmatched in its ability to deliver cloud-based contact center solutions to Enterprises of all sizes."
"Echopass has a proven record of providing end-to-end services for very large Enterprise customers who demand a reliable and secure platform. The future is about choice and flexibility to enable our combined client base, whether they want it on-premise or in the cloud, to meet the ever-changing demands of their customers," said Vin Deschamps, CEO of Echopass.
The transaction is expected to close in the fourth quarter of 2013.
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